One of the easiest ways to improve agency efficiency is to document processes and answers to common questions.
Yet some agency owners come up with reasons not to do so.
Some of the reasons are valid, but some of them are simply excuses.
In those cases, it’s often our ego at play.
We all like to feel important.
When people ask us for advice or how to do things, we get a chance to shine.
It feels good to be smart, but if you keep answering questions, then you:
- Get constantly distracted.
- Don’t spend time making your business better.
- Delay things by making others wait for the answer.
Instead of always being the one to answer, consider creating a system that allows information to be easily accessible to everyone.
So the next time you answer one of your employees:
- If it’s a text message, save the question and answer in a document accessible to everyone.
- If they ask in person, open a recorder on your phone and record the answer. Then save it on your company’s cloud drive with the question as the file name.
If someone else asks the same question, just point them to the answer.
That simple habit will help you change your attitude, free up your time, and make your agency more effective.
Your team will like it too.
No one likes to wait for an answer.