Think about how IKEA gives you a manual for putting furniture together. The detailed step-by-step instruction makes assembling easy. Without it, most people would struggle, make mistakes, and get frustrated.
The idea here is to create similar instructions for your employees. Business processes are usually more complex than assembling a piece of IKEA furniture. Mistakes can happen. But it’s not the employees’ fault that the manual was missing.
Think about the last time an error happened at your company. Would detailed instructions have reduced chances of it occurring?